Minimum Technical Requirements

Minimum Technical Requirements

Students taking distance education courses can go to the Alberta or Keysville campus or to one of our extension center locations to use the computer labs.   You will need to contact the center or campus nearest you for lab times.  Locations and Phone Numbers

Students planning to use their own personal computers need to make sure the following requirements are met:  (If you encounter problems with your personal computer, you will need to find an alternate means to complete your online work.)

Basic Skills Requirements

 Students taking an Internet class should have the following skills and be able to do the following.

  • Basic word processing (saving files, opening files)
  • Locate a file on a hard drive or flash drive
  • Send and receive e-mail (including attachments)
  • Download and install necessary utilities, updates, and plug-ins
  • Complete a basic search on the internet using a search engine (example:  Google)
  • Run virus scans on your computer
    Basic Skills Requirements
Hardware Requirements
  • You need to have regular access to your own laptop or desktop computer. However, many functions can be completed using the Canvas Student App, which is a free download for iphones and Android phones. If you are taking an online course, but are regularly on one of the main college campuses, you may use the computers in one of our labs or the Comprehensive Learning Center to complete work for that online course.
  • Adobe Reader:  This is free software that will allow you to view PDF files.  This is a file type that is commonly used in the online environment.   Adobe Reader Download
  • Office 2016:  As a student at SVCC, you have a license for Office 365 for free.  Through Office 365, you can download the latest version of Microsoft Office free of charge.   Office 365 Information and Sign-In

Additional Note:  Generally it is a good idea to have both Google Chrome and Mozilla Firefox browsers installed on your computer.  If you are experiencing a problem with Canvas it could be a problem with how your browser or a browser plug-in is responding to the system.  If you have more than one browser on your computer, you can easily and quickly switch browsers to see if this alleviates the problem.  NOTE: Canvas does not work with either Internet Explorer or Microsoft Edge. Please plan to use Chrome, Firefox or Safari as your browsers when accessing Canvas.

Browser Settings
  • Javascript must be enabled.
  • Session cookies must be enabled.
  • Pop-up windows must be enabled.

These settings must be enabled for Canvas.  (

Use the Browser Tune-up link below to check whether you have the required players and plug-ins installed and download the latest versions.

Browser Tune-up

Pearson Browser Check

Pop-ups Are Allowed

Allowing Pop-Up Blockers

JavaScript Must Be Enabled

Enabling Java and JavaScript

Cookies Must Be Allowed/Enabled
Cookie errors most often occur because a required cookie is blocked by the web browser. Please make sure that cookies from the websites used in your course are allowed by your browser. For instructions, click the link for your browser in the list below.

Canvas and Canvas Mobile


Canvas is very friendly with mobile devices, IF you use Canvas' own apps, which can be downloaded free of charge. 

Students, there is a student app for both iOS and Android products ... just search for Canvas Student and look for the logo:          

Canvas Guide to the Student App

Instructors: there is a teacher app for Canvas as well that is extremely functional, even to the point of allowing you to grade work within the app on your phone or tablet as you are on the go. As with the student app, it is available for both iOS and Android, just search Canvas Teacher.

Canvas Guide to the Teacher App