My SVCC and Canvas Support

 

 Help MySVCC Help

MySVCC Help Desk

 

Have your Student  ID# with your SVCC username ready when using any phone number or link listed below.

 

Before calling or contacting the Help Desk, note that:

  • Your student email account will be activated after you process a password reset on your MySVCC account.
  • If your SIS (Student Information System) account does not show the proper balance due, you need to change your user preferences.
    • Go to SIS,
    • then your Student Center,
    • Click on User Preferences,
    • change the institution to "Southside Va Community College".
    • Click Save and return to your Student Center. Your amount due should show your SVCC charges.
  • For more information, see our SIS How to page or our FAQ page.
  • For Online Application Issues: If you are receiving a conflicting error message, you may have duplicate records within our SIS, or you may have a previous ID in our system. Change your answer for 'previously attended a VCCS' to "Yes".
  • For questions regarding your financial aid or student accounts (paying for classes, tuition charges, refunds), visit our Financial Aid website or call us at (434) 949-1094 (Alberta) or (434) 736-2090 (Keysville). 

 

Important information about Canvas access:

  • Your Canvas course will be activated the following business day after the day you register for classes.
  • If you are a new student, your Canvas login will take at least 24 hours to become active.
  • You can use your iPad, tablet, smartphone or any computer with Internet access to login to Canvas.
  • Use only Chrome or Firefox browsers. IE and Safari do not work well with Canvas.

 

 

For After Hours Help Desk Support for MySVCC & Canvas issues:

  • Contact Southside MySVCC Support with this link, SVCC Support

 

After Hours Help Desk (Online Students Only) :

After Hours (Monday - Friday between 4:00 pm and 9:00 AM) and Weekend support from NOVA's Help Desk is available for all SVCC Distance Learning students.

  • Use the ELI (Extended Learning Institute) Hotline and Live Chat.  They help with Passwords, Canvas Availability Problems, and Email Assistance (Student Gmail Accounts).
  • Call Toll Free: 855-259-1019  or call 703-426-4141. 
  • or chat using this link, Help Desk After Hours Live Chat

For assistance, please submit an online Help Request and a staff member will contact you. (Help request instructions are posted below.)

 

Visit our 24/7 Financial Aid and Student Accounts Support Center!


Help Request Instructions

  1. Click the Help Request link. You will be taken to the submission page of: Help System
  2. Click the drop-down box for Quick Pick and select your problem, if found.
  3. Fill out the page and provide us with as much detail as possible. Be sure to include a valid phone number or email address.
  4. Click the "Submit Issue" button.
  5. You will receive Issue #___ was successfully submitted! Please close this window.
  6. You will be contacted by a representative of the college.