My SVCC and Blackboard Support


 Help MySVCC Help

MySVCC Help Desk


Have your Student  ID# with your SVCC username ready when using any phone number or link listed below.


Before calling or contacting the Help Desk, note that:

  • Your student email account will be activated after you process a password reset on your MySVCC account.
  • If your SIS (Student Information System) account does not show the proper balance due, you need to change your user preferences.
    • Go to SIS,
    • then your Student Center,
    • Click on User Preferences,
    • change the institution to "Southside Va Community College".
    • Click Save and return to your Student Center. Your amount due should show your SVCC charges.
  • For more information, see our SIS How to page or our FAQ page.
  • For Online Application Issues: If you are receiving a conflicting error message, you may have duplicate records within our SIS, or you may have a previous ID in our system. Change your answer for 'previously attended a VCCS' to "Yes".
  • For questions regarding your financial aid or student accounts (paying for classes, tuition charges, refunds), visit our 24/7 Financial Aid and Student Support Center or call us at 855-877-3943. 


Important information about Blackboard access:

  • Your Blackboard course will be activated the following business day after the day you register for classes.
  • If you are a new student, your Blackboard login will take at least 24 hours to become active.
  • You can use your iPad, tablet, smartphone or any computer with Internet access to login to Blackboard.
  • Do not use any third party Bb apps. They do not work.
  • Use only Chrome or Firefox browsers. IE and Safari do not work well with Blackboard.



For After Hours Help Desk Support for MySVCC & Blackboard issues:

  • Contact Southside MySVCC Support with this link, SVCC Support


After Hours Help Desk (Online Students Only) :

After Hours (Monday - Friday between 4:00 pm and 9:00 AM) and Weekend support from NOVA's Help Desk is available for all SVCC Distance Learning students.

  • Use the ELI (Extended Learning Institute) Hotline and Live Chat.  They help with Passwords, Blackboard Availability Problems, and Email Assistance (Student Gmail Accounts).
  • Call Toll Free: 855-259-1019  or call 703-426-4141. 
  • or chat using this link, Help Desk After Hours Live Chat

For assistance, please submit an online Help Request and a staff member will contact you. (Help request instructions are posted below.)


Visit our 24/7 Financial Aid and Student Accounts Support Center!

Help Request Instructions

  1. Click the Help Request link. You will be taken to the submission page of: Help System
  2. Click the drop down box for Quick Pick and select your problem, if found.
  3. Fill out the page and provide us with as much detail as possible. Be sure to include a valid phone number or email address.
  4. Click the "Submit Issue" button.
  5. You will receive Issue #___ was successfully submitted! Please close this window.
  6. You will be contacted by a representative from the college.