Access Issues
Q: Do I have to change my password?
Yes, the system no longer allows a default password. Please contact the helpdesk if you have problems with your password.
Phone: 434-949-1010
Email: helpdesk@southside.edu
Q: After I change my password or have my password reset, what accounts would this affect?
Your SVCC Online, Canvas, Student Email, and SIS: Student Information System accounts.
SIS Issues
Q: How can I get help with registering for classes?
Please talk to your advisor or a counselor if you are having any issues with enrolling in classes.
Q: How can I see my official grades?
- Navigate to the Student Center in SIS.
- Click Other Academic… drop-down box.
- Click Grades and the right arrow button.
- Your grades will display
Q: If I attend multiple VCCS colleges, do I need to make changes to make a payment with a credit card?
If you have attended multiple Virginia Community colleges, then you must set your preferences before attempting to pay with a credit card.
Q: Is there a preferred web browser for accessing these applications?
For best performance, you should use the latest version of Chrome as your browser to access the system.